Returns & Exchanges

Mercadodemezcal.com (hereinafter the “Website” or “Site”) is an online store owned and operated by mercadodemezcal.com, a Colorado DBA (hereinafter “Mercado de Mezcal”). All prices are subject to change without notice. Mercado de Mezcal is not responsible for typographical errors and reserves the right to change incorrect pricing at its sole and absolute discretion. Mercado de Mezcal reserves the right, at its sole and absolute discretion, to revise these terms and conditions at any time. Your continued and ongoing use of the Website following any such changes acknowledges your acceptance of those changes and their applicability to you. If you do not agree with these terms and conditions of use, please do not use this Website. In the event you breach any of these terms and conditions of use, and if you are not over the age of 21, your right to use this Website shall automatically terminate.

All captions, titles or section headings of these terms and conditions are for ease of reference only and shall not affect the interpretation or construction of any provisions herein. Wherever the word “including” or “include” shall appear, such term shall be construed to mean “including without limitation” or “include without limitation,” as the case may be

This Return and Exchange Policy (“Return and Exchange Policy”) shall be read in conjunction with the Terms of Service, Privacy Policy, and Shipping Policy that can all be found at mercadodemezcal.com

• MERCADO DE MEZCAL DOES NOT OFFER ANY REFUNDS OR RETURNS. ALL SALES ARE FINAL. If we decide to make an exception, a twenty-five percent (25%) restocking fee will be deducted from your refund. Shipping costs will not be refunded. If the product in question was initially shipped free of charge due to any promotions, we will deduct forty dollars ($40.00) from the refund for shipping and handling.
• Failed Delivery Attempts. If you fail to receive your order after the allocated number of attempts of delivery under the shipping agency’s policies, and the product is sent back to Mercado de Mezcal, a twenty-five percent (25%) restocking fee will be deducted from your refund. Shipping costs will not be refunded. If the product in question was initially shipped free of charge due to any promotions, we will deduct forty dollars ($40.00) from the refund for shipping and handling. If the package is returned to Mercado de Mezcal damaged because of failed delivery attempts or refusal of delivery, you are responsible for the full cost of the order.
• Exchanges and Store Credit. Exchanges and Store Credit are determined on a case-by-case basis, but are limited to the following scenarios:
  1. Damaged Product. If your product was received significantly damaged, you may be eligible for an identical replacement if the product is in stock and you have purchased Mercado de Mezcal shipping insurance at the time of checkout. In the event that the product is no longer in stock, you may be eligible for store credit in the amount of the purchase price of the damaged item, including shipping costs.
  2. Incorrect Orders. If the product you received does not match the product on the receipt of your order, we will ship you the correct item that matches your receipt upon receiving the incorrect item back via a Mercado de Mezcal provided return label. If the item is no longer in stock, we will issue you store credit in the amount of the purchase price of the incorrect item.
• All sales are final. If you need to cancel an order that has not yet been packaged or shipped a refund may be issued at our discretion and a ten percent (10%) restocking fee may be applied.